Privacy Policy

Introduction

Welcome to VoltaStream Energy's Privacy Policy. We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws. This policy explains how we collect, use, disclose, and protect your information when you interact with our services, website, or communicate with us.

Data We Collect

We may collect and process various types of personal data, depending on your engagement with VoltaStream Energy:

  • Personal Identifiers: Name, address, email address, phone number, and other contact details.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Financial Data: Bank account and payment card details for service payments.

How We Use Your Data

We use your personal data for various purposes, primarily based on legitimate business interests, contractual necessity, or your consent:

  • To provide and manage our services, including green energy supply, smart grid solutions, and solar installations.
  • To process payments and manage accounts.
  • To improve our website, products, and services.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To fulfill our legal and regulatory obligations.
  • For marketing and promotional activities, where you have consented.

Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Service Providers: Third-party vendors and consultants who perform services on our behalf (e.g., payment processing, IT support, installation teams).
  • Legal Compliance: When required by law or to respond to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error-free.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request restriction of processing your personal data.
  • Right to Data Portability: Request transfer of your personal data to another party.
  • Right to Object: Object to processing of your personal data.
  • Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@voltastream.ie.

Cookies

Our website uses cookies to distinguish you from other users and to help us provide you with a good experience when you browse our website and to allow us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy (Coming soon).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@voltastream.ie
  • By phone: +353 1 615 0000
  • By mail: 2847 Dockgate Approach, Building 1, Unit 3B, Dublin, D01 V4A3, Ireland